Digital and AI series: from burnout to bandwidth
Using AI and automation to reduce pressure and release capacity in back office functions and workforce support. This webinar explores how AI and automation can be applied across NHS back office and workforce operations to improve efficiency, consistency and service delivery.
Focusing on areas such as administration, workforce management, operational processes, communications, and service coordination, it will highlight practical opportunities to reduce workload, streamline processes, optimise capacity, and support staff while maintaining safe, high-quality services.
Agenda
10.00 Welcome and introduction – Laura Boyd,Director of Digital Partnerships, Health Innovation Yorkshire & Humber
10.10 Learning from different sectors: Jenn Barth and Isabel De Sa, FSP
10.50 Administration of non-clinical back office services: Tom Lawton, Bradford Teaching Hospitals and Rob Childs, Leeds Teaching Hospitals
11.20 A national perspective – James Freed, Deputy Director, The NHS Digital Academy, NHS England
11.50 Break
12.00 Productivity in the workplace – Microsoft suite of tools: Billy Malik, AI Business Process Specialist, Microsoft; Lara Brinded, AI Workforce Specialist, Microsoft
12.30 Innovator demonstrations from: Crysp – ensuring a successful CQC visit; Mizaic – workflow; Robotics AI – triage; Anima.
13.30 Close