Events

Using AI and automation to reduce pressure and release capacity in back office functions and workforce support. This webinar explores how AI and automation can be applied across NHS back office and workforce operations to improve efficiency, consistency, and service delivery. Focusing on areas such as administration, workforce management, operational processes, communications, and service coordination, it will highlight practical opportunities to reduce workload, streamline processes, optimise capacity, and support staff while maintaining safe, high-quality services.

The Digital and AI series looks to:

• Identify how and where digital, AI, and automation technologies can support workforce transformation, operational efficiency, and delivery of the NHS Ten-Year Plan priorities, while exploring the enablers and barriers to adoption
• Showcase best practice through real-world case studies and shared learning from organisations already implementing AI and automation successfully
• Provide a platform for innovators, NHS organisations, and industry partners to demonstrate practical solutions, measurable impact, and lessons learned from deployment
• Build the confidence and competence of the NHS workforce to adopt and maximise the use of digital, AI, and automation technologies within operational and workforce settings
• Demystify AI and automation by focusing on practical applications, real use cases, and tangible outcomes rather than theory alone