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The race to systematise service innovation: how to make the changes in practice and mindset sustainable


The pandemic has catalysed a dizzying array of new service innovations and products across the health and care sector. But how do we know what’s working to improve quality, what’s not and why? Explore how we can decide what should be embedded and sustained at this interactive webinar on 9 September.

Niall Dickson, chief executive of the NHS Confederation, will delve into the issues with Prof. Mary Dixon-Woods, Health Foundation Professor of Improvement Studies at Cambridge University and director of THIS Institute, and Prof Gary Ford, chief executive of the Oxford Academic Health Science Network.

Get a fresh perspective on novel approaches to address the need to build and evaluate solutions at pace, take away practical advice on rapid evaluation and get to grips with the benefits it can have for implementing and spreading innovation.

The event will be of particular interest to those leading local organisations and systems, as well as anyone with a remit for improving care and building on the beneficial changes emerging during COVID-19 nationally, regionally or locally.

The webinar is part of a collaboration with Health Foundation and the AHSN Network, as part of the NHS Confederation’s NHS Reset campaign.




Date: 09 September

Time: 1pm - 2pm